FAQ - Bitband

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FAQ

Platform Availability
Is Jira-Slack Integration Add-on available for standalone Jira versions?
At the moment the service is only available for Atlassian Cloud installation. Bitband explores options to release hosted version of Slack-Jira.
If you have a specific interest in this product consider contacting us:  [email protected]​
Is Jira-Slack Integration Add-on available for Jira Software Data Center?
It’s on the roadmap but not yet available for public distribution.
If you have a specific interest in this product consider contacting us:  [email protected]​
We run our own instance of Jira on one of our own servers. Is this Jira Slack Integration compatible with our Jira server? 
Unfortunately, this integration is only available for Jira Cloud. We are considering building a Server version in the future. 
I only found your Cloud hosting option. Do you have or plan to have support for the Data Center version of Jira? 
It's on our roadmap, but not available at this time. 
Can the non-Jira-users use the function which allows them to query the status of the ticket by sending a message including [Project Name] - [ Ticket number] to set channel?
All you need is just to invite people to Slack with all activities. You need their emails and then you can set their names, options and channels available to them. 
When you’ll create notifications in Slack Jira Integration you’ll see the list of users and then you can invite anyone to your channel/notification.
Added users need to confirm the access to your workspace by clicking on the confirmation link sent to their emails.  Then users can see all available channels and use commands for getting the information, for example, /jira get (tickets key like TEST-1).
Does Slack Jira Integration support more than one Slack workspace?
Our Slack Jira Integration app currently only supports connection to one workspace at a time, but this feature is on our roadmap.
Notification Settings
Is there a way to disable Jira update notifications in Slack channels? 
Yes. Jira notifications are configured at the issue (ticket) level, project, or for the entire system (instance) of your Jira. Many of our user's set up rules for each project based on specific types of Jira issues and specific events for those issues they want to be notified about inside Jira. The Filter tab allows you to select which types of Jira issues inside a project (or instance) you want to send notifications for. You can even use JQL to filter down to very specific types of issues. On the events tab, you can select which types of activities (events) on a Jira issue you want to send a notification for. So there's no need to have notifications for every issue and every event - you'll want to pick the things that really matter to your team.
Where do I find the advanced JQL Filter settings?
These are available at the System and Project level to have granular control over which Jira issues send notifications to Slack. For example, in the System settings menu you would find the JQL filter option here: 
Is there a way to disable Jira update notifications in Slack channels?
There are several ways of how to accomplish this. You can pick one of them:
Deactivate appropriate values in “Filters” menu using “Basic filter” or “Advanced JQL filter” modes (“Jira Settings”  → “System” → “Slack Integration” → pick channel type → pick channel → “Filters”).
Disable events update type in the channels menu (“Jira Settings”  → “System” → “Slack Integration” → pick channel type → pick channel → “Events”).
For “Issue channels” it’s possible to disallow any notifications using the appropriate control “Allow Slack notifications from individual JIRA issues” (“Jira Settings”  → “System” → “Slack Integration” → “Issue channels” → deactivate a switch).
Can I connect a Jira issue to an existing Slack channel? 
Yes, when configuring the notifications type in the name of the Slack channel you would like the notifications sent to. You can also select private channels. Note, for private channels, you'll have to have connected the app with an admin account that has access to send messages to private channels. 
When I enter a new Jira issue, can I have it send that issue information to a new issue specific channel? 
You can create notifications at the System or Project level to automatically send notifications to a specific Slack channel anytime new issues are created that meet the filter/event criteria you set. However, at this time you cannot automatically spawn a new Slack channel that's specific to that one new issue. You'll have to manually go into that Jira issue and use our app settings to connect to a new Slack channel.
We are adding this functionality and it will be available soon. 
General Settings
How do I find the System settings to control the Jira Slack Integration for my entire Jira instance? 
Below are screenshots that should take you to the System settings: 
  
How do I reach Slack-Jira Integration Add-on menu?
Here is the short path to open appropriate settings: “Jira Settings”  → “System” → “Slack Integration”.
Permissions
Can I hide this integration inside Jira issues? We would like to limit our user's ability to create new Slack Channels. 
This is currently not available, but it's something currently under development. 
Is it possible to disable “Issue channels” for Jira and disable Slack channels creation from the issue?
Currently this option is not available but Bitband Team is working on providing a solution for this use case.
Troubleshooting
Here are a list of common issues and how to workaround them.
I set up the app, but I'm not getting any notifications in Slack. What should I do?
1.Open the Slack Jira Integration apps
2.If Slack is not connected, click the “Sign In” button and log in Slack
3.Make sure that filters and events are configured correctly in the channels:
4.Open the Slack Jira Integration apps
5.Go to any channels
6.Make sure filters, that you need, are enabled  
Make sure system and project channels are created:
1.Open the Slack Jira Integration apps
2.Go to system or project channel tab
3.Make sure that system or project channel are created
What might be the issue with event notifications not being forwarded to Slack?
The following reasons are the most probable cause of the malfunctioning - insufficient permissions and incorrect configuration.
Firstly, check if a Slack account used for integration has administrative privileges. If an account with regular permissions was used then disconnect it and complete the steps described in Slack Jira Integration Getting Started.
Secondly, check that Slack channels used in the Add-on configuration are still exist.
Once Slack and Jira properly integrated the channel settings should be revised for possible misconfigurations. Validate all existing channels for “Filters”, “Events” and “Options” configurations.
If the issue is still unresolved contact Bitband Support Team: [email protected].
Why every time a Slack channel is created my account is put as an originator and I’m invited to join it?
As it is recommended in “Slack-Jira Integration in Details” section systems pairing better be accomplished using separate Slack account with administrative privileges.
When customizing the Add-on I get "Error while set cookie!" error message. How can I fix it?
This is rare problem which has very simple solution - just reload the frame by pressing right mouse button on the page area and choosing appropriate option from the browser's menu. Usually, it has identical name.
As an alternative solution you can reload the whole page. Use next keyboards shortcuts:
Chrome/Chromium: on Windows OS press Ctrl+R; on macOS - Cmd+Shift+R.
Firefox: on Windows OS press Ctrl+F5; on macOS - Cmd+Shift+R.
Edge/Internet Explorer: on Windows OX press F5 or Ctrl+R.
or use appropriate option in the browser's menu.
When I try to create an issue from Slack slash command I get "500_service_error". How can I fix it?
This error appears if you try to use issue types that are not activated in Jira. Review and enable necessary issue types in project settings. You can find appropriate settings following the next path:
"Open the project - "Project Settings" - "Issue Types" - "Add Issue Type" - select (or create) issue type - press "Add" button". Now the issue type should be accessible from slash commands.
Every time a Slack channel is created it's showing that I personally created it and I am invited to the channel. Why? 
It's recommended you create a dedicated Slack admin user that's solely used for connecting this app from Jira to Slack. If you use a Slack admin account that's actively used by someone they'll end up receiving some system notifications inside their Slack which could be annoying to their daily workflow.
Event notifications (like creating an issue or a comment) are not being pushed to Slack. The rest of the app seems to be working, including creating channels and Slack commands. Why aren't notifications working? 
There are two possibilities: permissions or configuration. Check that you used a Slack admin user when connecting the app to Slack. If you didn't, try disconnecting the app and re-connecting as an admin. After that check your notification configuration. You need to select which issues you want to include/exclude from notifications and what events you want to cause notifications. You can do this inside a Jira issue, at the project level, or system level. It's possible you aren't including any issues to send notifications.
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