Bitband
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FAQ

Is this app available for standalone Jira versions?

At the moment, this service is only available for Atlassian Cloud. Bitband is exploring options to release a hosted version of the Git Integration.
If you have a specific interest in this product, contact us at [email protected]

Is the Jira Software Data Center edition supported?

It’s on the roadmap, but not yet available for public distribution.
If you have a specific interest in this product, contact us at [email protected]

Can we use private git repositories?

Yes, we can connect to virtually any type of git repository. First, in a few clicks you can connect to GitHub, GitLab, and Bitbucket by authenticating to your account. Second, for any other git repo, you can connect by providing a specific URL and security credentials. With this second type of connection, you can connect to your own private GitLab repo or essentially any Git instance that is accessible on the internet.

Do you provide a secure connection to repos?

Yes, we use all the secure protocols supported by GitHub, Bitbucket, and GitLab. And for private repos, we support SSH and other secure connection methods.

I do not see my repositories after connecting, what can I do?

The application should pull in all repositories that the connected account has appropriate access to. If you do not see your repositories, please double-check your access. You need at least “Maintainer” level access on GitLab and “Admin” level access for Bitbucket. For AWS user permissions, please refer to the AWS CodeCommit section of the documentation for the list of permissions.

What data from my repos are stored inside this app?

To enable the features in the git app, we store the following information:
  • Name of repositories
  • Branches
  • Commits
  • Comments
  • Pull requests
All data is encrypted in transit with Transport Layer Security.
The source code is “fully cloned” into our AWS Cloud (US server). After indexing, we remove the data files, we just keep commits, branches and pull requests info in our database.

What action can the git app take on my repo?

If requested by a user, this app can:
  • Create new branches
  • Create new pull requests

Do you store any of the repos code?

No, we do not store any of the code from repos. When processing the repo we will have access to this information, but we only store metadata as listed above, including branches commits, comments, pull requests.

I'm trying to install the app, but it shows as “Requested” status. How can I install it?

If you see this status on an app, this means you are not a Jira admin on that instance. Only Jira admins can install third-party apps. Please contact your Jira admin and ask them to check under Apps - View app requests and approve the app request.

What is the maximum allowed size of a repository?

The maximum repository size our app can index is 2 GB. This is the maximum total size of the repository, and above this the app will display a “repository too large” error.
The maximum file size in the repository is 750 MB. If the repository has a single file with size greater than 750 MB, it will cause a “parsing error” to be displayed.

Can non-admin users use the app?

No, the Jira+Git integration is only available for Jira admin and site-admin users.
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On this page
Is this app available for standalone Jira versions?
Is the Jira Software Data Center edition supported?
Can we use private git repositories?
Do you provide a secure connection to repos?
I do not see my repositories after connecting, what can I do?
What data from my repos are stored inside this app?
What action can the git app take on my repo?
Do you store any of the repos code?
I'm trying to install the app, but it shows as “Requested” status. How can I install it?
What is the maximum allowed size of a repository?
Can non-admin users use the app?